Responsibilities:

  • Maintain project trackers, monitor key project metrics, and provide project reports as required
  • Analyse project performance and take appropriate actions (with guidance from Data Collection Specialist or Project Manager)
  • Respond to participant queries
  • Set up payments for data collection participants
  • Deliver to project objectives within project scope, timeline, and budget
  • Follow quality management processes and take corrective measures as required
  • Provide training to QA checkers and data collection participants as required
  • Manage QA checker performance
  • Communicate with all stakeholders in a timely, clear, and concise manner
  • Adapt to changing project needs and expectations
  • Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information
  • Be a proactive team member, contributing solutions and helping others as necessary

Required Knowledge, Skills And Abilities:

  • Knowledge of Microsoft Office tools -Excel, Word, and Outlook
  • Proficiency in English, with excellent oral and written communication skills
  • Experience with audio recording equipment and software desirable
  • BS or BA degree from an accredited university or equivalent work experience preferred▪1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call centre environment is desired
  • Bi-lingual in a second language is a bonus

Qualifications And Experience:

  • Computer literate and able to pick up new tools and systems quickly and with accuracy
  • Agility and a service orientated approach
  • Being able to work independently and proactively to resolve issues
  • Demonstrated time management and organizational skills with attention to details
  • Ability to thrive in metric-driven, fast-paced, high-growth environments
  • Attention to detail
  • Commitment to quality (being able to follow quality management processes)
Job Category: Client Service Department
Job Type: Full Time
Job Location: Cairo.Egypt
Salary: Negotiable

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